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An online tool to help young people navigate the new world of work with Foundation for Young Australians (FYA)


The challenge

The nature of work around the world is changing rapidly—automation, globalisation and flexible working arrangements are upturning the status quo. In Victoria, these forces of change are making it more difficult for young people to develop the skills in order to enjoy a fulfilling and long-lasting working career.

Impact opportunity

An online tool that encourages young people to change their approach to careers and see that developing many skills (rather than focusing on just one job) will help them move between related jobs faster and more deliberately.

The process

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We formed a highly-skilled and collaborative multidisciplinary team that used design, strategy, and development to produce a simple and user-friendly experience. Our team of designers, developers and strategists worked closely with FYA, AlphaBeta, a consortium of aged care partners and their employees, and South West TAFE employees and students, over a nine-month period to design, test and develop the tool for launch.

Client testimonial

It was a pretty big idea when we started and seeing how it's come together has taken a lot of incredible collaborative work, thoughtful insights, fast turnarounds and technical expertise from a lot of wonderful people.

Lauren Langley
Foundation for Young Australians

The final product uses engaging storytelling to help take young people on a journey. By stepping users through a complex process—alongside a fun character—we are able to communicate the complex aspects of the New Work Mindset, show how it’s relevant to young people, and leave them with a shareable PDF they can use to take the next step.


Pivot was awarded Winner at the 2020 Good Design Awards in the Digital Design Category, Gold at the 2020 Melbourne Design Awards in the Digital—EdTech category, Best in Category at the 2019 Premier’s Design Awards in the Digital Design category and Merit at the 2019 AGDA Design Awards in the Digital category.


The result is a simple and insightful tool for current and prospective SWTAFE students (and employees of the industry partners), to help them find career opportunities and open up career pathways by way of transferable skills.

Since the launch of Pivot, we’ve learned that the data from people who use the tool is informing the collective identification of skill gaps of people living in South West Victoria, which will better inform micro-credential courses at South West Tafe and employee training in aged care.

Pivot has also been integrated into the performance review process at one of the aged care partners to support employee learning and development.


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